Refund Policy

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Volare UxS | Volare Sortie

Websites: volareuxs.com | volaresortie.app

Effective Date: June 9, 2026

Last Updated: June 9, 2026

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Overview

Volare UxS and Volare Sortie are committed to delivering high-quality resources, tools, and services to every user. This Refund Policy outlines the terms under which refunds, credits, or exchanges may be issued for purchases made through volareuxs.com and volaresortie.app. By completing a purchase on either platform, users acknowledge and agree to the terms described below.

Refund eligibility varies by product and service type. Please review the applicable section carefully before submitting a request.

 

Digital Products and Downloadable Resources

Digital products — including guides, frameworks, templates, playbooks, and any other downloadable resources purchased through volareuxs.com — are non-refundable once the file has been accessed or downloaded. Because digital products are delivered instantly and cannot be returned, all sales of downloadable content are considered final.

However, if a user experiences a technical issue that prevents access to a purchased digital product, Volare UxS will make every reasonable effort to resolve the issue promptly. Refunds or replacement access will be considered on a case-by-case basis when a documented technical failure on the part of Volare UxS is confirmed.

 

Online Courses and Training Programs

Purchases of online courses and training programs are eligible for a full refund within 7 days of purchase, provided that the user has not accessed more than 20% of the course content. This window is provided to allow users to evaluate whether the course meets their needs before committing fully.

 

Refund requests submitted after the 7-day window, or for courses in which more than 20% of the content has been accessed, will not be eligible for a refund. In these cases, a course credit of equal value may be offered at the discretion of Volare UxS, applicable toward another course or product of equal or lesser value.

 

Volare Sortie App — Subscriptions and App Access

Volare Sortie operates on a subscription or one-time access model. The following terms apply:

Free Trials. Where a free trial is offered, no payment is collected during the trial period. Users may cancel at any time before the trial ends without being charged. Failure to cancel before the trial period expires will result in the subscription being charged at the standard rate.

 

Monthly Subscriptions. Monthly subscription fees are billed at the beginning of each billing cycle and are non-refundable for the current billing period. Users may cancel their subscription at any time, and cancellation will take effect at the end of the current billing cycle. No partial-month refunds will be issued.

 

Annual Subscriptions. Annual subscriptions are eligible for a full refund within 14 days of the initial purchase date, provided the user has not generated more than three (3) app outputs (such as tech stack builds, job analyses, job descriptions, talent profiles, or interview question sets). After the 14-day window or after three outputs have been generated, annual subscription fees are non-refundable. Users who cancel an annual subscription after the refund window will retain access through the end of the paid subscription term.

 

One-Time App Purchases. One-time purchases for specific app features or output packages are non-refundable once the output has been generated and delivered.

 

Talent Acquisitions Services

Consulting, advisory, and talent acquisition services provided by Volare UxS are governed by the terms outlined in the individual service agreement or statement of work executed between the client and Volare UxS. In the absence of a separate agreement, the following general terms apply:

Services that have not yet commenced are eligible for a full refund upon written cancellation notice received at least 5 business days prior to the scheduled start date. Services that have commenced are non-refundable for work already performed. A prorated refund may be issued for the unused portion of a prepaid service engagement, at the discretion of Volare UxS, provided the cancellation request is submitted in writing.

 

Marketplace Listings (Employer Job Postings)

Job posting fees paid by employers through the Volare Marketplace are non-refundable once a listing has been published and made visible to job seekers. If a posting contains an error made by Volare UxS during the submission process, the listing will be corrected or reposted at no additional charge.

Employers who wish to cancel a listing before it is published may request a full refund by contacting Volare UxS within 24 hours of payment. Cancellation requests submitted after a listing has gone live will not be eligible for a refund, though the listing may be edited or paused at the employer's request.

 

Marketplace — Resume Submissions (Job Seekers)

Where resume submission or job seeker profile services are offered at a cost, refund requests will be considered within 48 hours of purchase if the profile has not yet been reviewed or made visible to employers. Once a profile is active and visible in the Marketplace, the purchase is considered final and non-refundable.

 

How to Request a Refund

To submit a refund request, users should contact Volare UxS at contact@volareuxs.com with the following information:

•Full name and email address associated with the purchase

•Order number or transaction ID

•Product or service purchased

•Date of purchase

•Reason for the refund request

 

All refund requests should be submitted through the contact page at volareuxs.com or by emailing the support team directly. Requests will be acknowledged within 3 business days and resolved within 10 business days of receipt, where eligible.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider, typically between 5 and 10 business days after approval.

 

Chargebacks and Disputes

Volare UxS encourages users to contact the support team directly before initiating a chargeback or payment dispute with their bank or credit card provider. Most concerns can be resolved quickly and amicably through direct communication. Initiating a chargeback without first contacting Volare UxS may result in the suspension of account access while the dispute is under review.

 

Changes to This Policy

Volare UxS reserves the right to modify this Refund Policy at any time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of volareuxs.com or volaresortie.app following any changes constitutes acceptance of the revised policy. Users are encouraged to review this policy periodically.

 

Contact

For refund requests, billing questions, or any concerns related to this policy, please contact:

Volare UxSWebsite: volareuxs.com | App: volaresortie.app

Email: contact@volareuxs.com

All inquiries will receive a response within 3 business days.